Almost Four Days to Reply to Customer Email? Not Good, Crate & Barrel

Media_httpstellaservi_bgfih

STELLAService tracked the response times of Top 100 Retailers and found Crate & Barrel took 88 hours to reply to a customer service email. At that rate I could have bicycled down to company HQ in Naperville. Seventeen hours on average isn’t pretty, either. Monitor those inboxes, people!



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s