Almost Four Days to Reply to Customer Email? Not Good, Crate & BarrelPosted: July 11, 2011
STELLAService tracked the response times of Top 100 Retailers and found Crate & Barrel took 88 hours to reply to a customer service email. At that rate I could have bicycled down to company HQ in Naperville. Seventeen hours on average isn’t pretty, either. Monitor those inboxes, people!